Please read our terms and conditions fully before placing your order. By placing your order, you are agreeing that you have fully read and understand our terms and conditions and all orders are fully bound by these.

Quotations

Wentwood work on a fixed price quotation scheme. This means there are no hidden charges and prices and invoice will be raised as per your agreed quotation.

Prices are set only once drawings are approved. Should any details be amended or added after drawings approved by either Wentwood or the client, quotation and price is subject to change. Wentwood will provide clear updated pricing before we proceed with any changes and require written approval to proceed on this basis.

Payment Terms

Full supply and installation service

A 5% deposit will be taken of the initial quoted price to proceed with your order. Once deposit is received we will schedule and conduct a full site survey and meeting with client to discuss all detailing and specification.

Full construction drawings are then produced based on this meeting for client’s approval, whereby a 2nd instalment will be due to total 80% of the total price. (Inclusive of deposit payment).

The remaining 20% (plus any additional items added) will be due on the final day of installation.

  • Clients can make amendments to construction drawings, with up to 3 draft revisions produced. Any further drafts required may incur charges.
  • Also included are up to 2 site visits (local projects only, 1 site survey included for nationwide projects) any further site visits required may incur charges.
  • Wentwood take all dimensional responsibility.

Supply only

On a supply only basis, dimensional responsibility lies with the client. Drawings (if agreed and not working from drawings provided) will be based on dimensions provided to Wentwood. We will manufacture, as per drawings provided or approved by client and from approval, we take no responsibility should there be any discrepancies due to inaccurate dimensioning.

Site Surveys

If clients are having any building works done, our site survey will need to be conducted once walls are plastered and flooring is in. As we manufacture everything specifically to dimensions taken from site, we need precise finished dimensions of finished ceiling heights and wall to wall runs otherwise inaccuracies can lead to potential problems at installation.

Should we arrange and attend site on the understanding it is at an appropriate stage for survey, and site is not ready, there may be charges incurred for the wasted appointment.

Spray-painting and samples

Rather than offering a small range of our own colours, for full flexibility we can match to any RAL or high street branded colour (we may require client to provide sample depending on supplier). We can also send off a physical sample to match to.

We don’t provide colour sample spray outs as standard, but can provide sample spray outs at a cost of £100 per colour.

Our standard sheen level is 10%, alternative options are 20%, 30% and 40%.

We don’t currently offer a gloss, high gloss or burnished spray-painted finish but there are options for alternative pre-finished materials to achieve this look.

Appliances

Integrated & Built in appliances

Wentwood offer a wide range of appliances for clients to choose from. Should clients wish to source and provide their own integrated or built in appliances that require Wentwood to fit within our cupboards, there will be a £200+vat handling charge per appliance. We would require all appliances on- site prior to the agreed installation date.

For all framed kitchens, we may require some appliances delivered directly to our workshop prior to us manufacturing, and there would then be additional re-delivery charges back to site.

  • We do not work with or install used or ex display appliances under any circumstances.
  • If clients supply appliances, it is the client’s responsibility to dispose of all related packaging.
  • Its the clients responsibility to have the appliances fully commissioned by a qualified professional. Wentwood take no responsibility for the commissioning of any appliances.

Freestanding appliances/specialized storage solutions

There is no sur-charge for client supplied free standing appliances.

Whilst Wentwood will make every effort to ensure knish sizes are suitable for the advised free standing appliances, Wentwood can only work on the technical data available and the quality and accuracy of technical data differs considerable between manufacturers. It is ultimately client’s responsibility to check their appliances will fit as per the drawing provided.

  • Placing and connecting the appliance is the customers responsibility.
  • If clients supply appliances, it is the client’s responsibility to dispose of all related packaging.
  • Wentwood may place appliance within given space for the sole purpose of checking the housing is constructed correctly and the appliance fits. This should in no way be construed as Wentwood installing the appliance in any way and appliance may need to be removed to fully commission and install the appliance.
  • Its the clients responsibility to have the appliances fully commissioned by a qualified professional. Wentwood take no responsibility for the commissioning of any appliances.
  • Wentwood take no responsibility in any way for the installation and commissioning of free standing appliances. Wether supplied by Wentwood or a 3rd party.

Any templating for worktops and splashbacks provided by alternative suppliers should be booked for after the kitchen is fully installed.

Timescales

Timescales are dependent on style and size of kitchen/furniture. An estimated lead time can be provided on request with quotation but we cannot guarantee manufacture lead times until after your order is placed.

A mutually convenient installation start date is decided between Wentwood and the client, only once manufacture is underway.

Lead-time given is for manufacture only and Installation may not begin the next working day after completion.

Wentwood will do our upmost to accommodate preferred installation timescales and dates with clients, but will be subject to schedule.

Should clients be having building works completed prior to kitchen installation, Wentwood can be flexible to any delays that may occur However installation will need to occur within 3 weeks from completion of manufacture or client may incur storage costs.

For long distance clients, should client delay the delivery or installation of their kitchen or furniture once installation has been agreed, any losses may be passed on to the client should we be unable to cancel accommodation or travel bookings already made.

Timber

Timber is a natural product. All timber has a wide variety of colouring and grain.

While we go to great lengths to ensure timber is dried correctly movement in solid timber cannot be prevented. Client therefore accepts

Timber is a natural product and will move and change over time. The client clearly understands and accepts this. Wentwood cannot be held accountable for the movement and change over time of any of our timber products.

Worktops

Solid Surface

Darker colours show scratches and marks more easily and should be treated with extra care.

Whilst every effort to achieve a seamless join is made, Wentwood does not guarantee you will not be able to see the join, due to variations in worktops adhesive and colour variations.

Cleaning:

  • To prevent damage from hot objects, always use heat resistant mats or trivets on the surface of the worktop.
  • Always use a chopping board for preparing food.
  • Wipe spilt liquids away.
  • Wipe immediately with damp cloth.
  • Dried on residues can be removed with a mild abrasive domestic cleaner. Rub gently, rinse and wipe dry.
  • Cleaning with a sponge, water and mild detergent liquid is sufficient for normal maintenance.

Timber worktops

In order to make best use of the timber, there may be larger flaws on the underside of the worktop, including manufacturing defects. These do not constitute a faulty product.

Timber is a natural product and its flaws and imperfections are part of its charm! Clients therefore accept there may be some flaws such as small knots and hairline cracks, which do not affect the performance of the worktop and do not constitute as a fault or damage

Timber is a natural product and with move and change over time. The client clearly understands and accepts this. Wentwood cannot be held accountable for the movement and change over time of any of our timber products.

 

Any damages or faults should be reported on installation. Otherwise ….this does not include small snags. Snagged items need to be reported within 7 days of installation whereby appointment will be made to return.